Substance and Alcohol Use Treatment

2020 and 2021 Plan Year Information

Preferred Facilities for Substance and Alcohol Use Treatment

If you enrolled in the Firm’s Medical Plan through Cigna or UnitedHealthcare (UHC), you have the opportunity to receive care at a preferred facility for substance and alcohol use treatment and receive enhanced benefit coverage. These facilities have been identified as providing the highest-quality care with successful outcome measures. To encourage the best results, the Plan will pay 100% of eligible charges after you’ve met your deductible for inpatient, residential and outpatient treatment received at a preferred facility for care related to substance and alcohol use.

Benefits of using a preferred facility include:

  • Coinsurance waived after meeting your annual deductible
  • Priority admission (UHC only)
  • Concierge support and advocacy (UHC only)
  • Facility will handle all the insurance paperwork, claims and prior authorization requests
  • Providers have high cost and quality ratings

See list of Cigna and UHC facilities and additional details about the program.

Substance Use Treatment Helpline (UHC)

This confidential service is provided at no added cost to you as part of your UnitedHealthcare benefit. Your personal information will be kept confidential in accordance with state and federal laws.

  • Your substance use treatment advocate will:
  • Take the time to fully understand your personal situation and guide you on the next steps most helpful to you
  • Educate you on appropriate treatment options and types of providers
  • Arrange a face-to-face clinical evaluation for you by a trusted licensed substance use treatment provider — usually within 24 hours
  • The provider will conduct a thorough evaluation, create a personalized treatment strategy designed just for you and get you to the treatment you need
  • The credentialed treatment center will provide clinically appropriate care. The center can arrange for family support services as needed
  • We assign a dedicated licensed care advocate to you and your family. He or she will provide ongoing support for up to six months to help ensure the best chance of recovery

CONTACT

855-780-5955 | liveandworkwell.com/recovery | Flyer