One Medical: Exceptional Primary Care

2024 Plan Information

Now more than ever, our health takes center stage as we adjust to a new normal and return to routine medical care that many of us have delayed or skipped.

Having a primary care doctor you trust is foundational to good health. A primary care doctor delivers preventive care, teaches healthy lifestyle choices, identifies and treats common medical conditions and makes referrals to specialists, when needed. One Medical’s concierge primary and preventive care is available to employees, spouses/partners and children enrolled in the Firm’s medical plan through Cigna or UnitedHealthcare. The Firm covers the cost of your One Medical membership.

With over 125+ convenient locations (and growing) nationwide and a complete menu of 24/7 virtual care options, One Medical makes it easier than ever to access exceptional care.

Work in New York City or Westchester?

One Medical manages the Firm’s onsite health centers.

Note: As renovation of 1585 Broadway Lower Level B progresses, the One Medical health center will temporarily relocate to our nearby offices at 750 7th Avenue (between 49th and 50th), 16th floor, until their new facility is ready at 1585 Broadway.

One Medical’s Patient-First Philosophy Will Meet Your Health Care Needs

  • Same- or next-day in-person or video appointments that start on time
  • Preventive care, urgent care, cancer screenings and chronic condition management
  • COVID-19 virtual screening and care, plus viral and antibody testing
  • Drop-in lab work and vaccines
  • Much more

See One Medical’s complete list of services for adults and babies, teens and in-betweens.

One Medical’s Tech-Forward Approach Gives You 24/7 Access to Care from Any Mobile Device

All Cigna and UnitedHealthcare members may use these services through the One Medical app – even if you’re not near a One Medical location.

  • On-demand video chats with the virtual medical team at no cost, to help avoid unnecessary trips to the ER or urgent care
  • Easy appointment booking and prescription drug renewals
  • Experts to help navigate the health care maze
  • Reminders about lab work, vaccines, cancer screenings and more

Visit One Medical’s virtual care page to learn more about these services.

What’s Included and What Requires Cost-Sharing?

  • Preventive care, physicals and wellbeing visits: Morgan Stanley’s medical plan covers the full cost of one physical exam or wellness visit each year, as well as age-appropriate screenings. This health care checklist summarizes the care we need by age and sex.
  • Around-the-clock virtual care: Any care you receive by an on-demand Treat Me Now visit or provider messaging is free and covered by your Firm-provided membership. Scheduled remote video visits are subject to deductible and cost sharing.
  • In-office visits: Whether in-person or over video, these appointments are billed to your insurance like a standard doctor’s visit. Your normal deductible and coinsurance apply.
  • Morgan Stanley Onsite Health Center (New York Metro): Most services will continue to be free of charge to employees; however, lab work and prescription drugs are submitted to your insurance carrier (regular deductibles, coinsurance and copays apply).

Note: Employees enrolled in Medical Plan Option C (or a non-Morgan Stanley high-deductible health plan) will pay a fee for non-preventive services (aka “sick visits”), according to IRS regulations. For a list of services and fees, see this schedule or call an onsite health center.

To learn more about One Medical, find a location and search for a provider, visit and download the One Medical app.

Will I Be Reimbursed If I’ve already Paid for My Own One Medical Membership?

Yes, you’ll be refunded on a prorated basis for what remains of your annual membership fee as of January 1, 2022.

Visit your membership settings, select “Update Sponsored Membership” and enter your email address to receive a prorated refund.