Family Care Programs

2020 and 2021 Plan Year Information

Family Services

The Firm offers a suite of programs to help you care for your family at every age:

  • Senior Care Planning Program
  • Back-Up Child Day and Elder Care
  • Expert Assistance Searching for Caregivers
  • College Coach
  • Discounted Day Care
  • Au Pairs’s Senior Care Planning Program

Caring for aging relatives can be overwhelming to navigate alone. At no cost to you, the Firm’s Senior Care Planning Program through helps you find quality adult and senior care services.

When you register for your complimentary premium account through the Firm, you’ll be able to work with Master’s degree-level social workers who can help you to develop customized elder care action plans, negotiate provider rates and even facilitate family meetings – all at no cost to you.’s social workers and elder care professionals will:

  • Refer you to elder care attorneys and financial, residential and health care planning resources for your loved one.
  • Assist in coordinating care for a loved one who’s nearby or out of state.
  • Help you find the right care when you need it, including companions to check in on your out-of-town parents on a weekly basis, local accountants to help them with their finances, or attorneys specializing in Medicare.
  • Facilitate meetings with you and your family members to help you agree on care plans – from what type of care is needed to how to pay for it.


“Senior Sense” Blog:

February: We Are Not Our Parents’ Parents

March: How to talk to parents about needing care


February 5 (1-2pm EST): Advocacy in Healthcare Settings 

Listen to recorded playback

May 7 (1-2pm EST): Important Resources for Family Caregivers

August 6 (1-2pm EST): Alzheimer’s Disease and Dementia: Caregiving Challenges and Strategies

November 5 (1-2pm EST): Maximizing Quality of Life as You Age



Learn more about each session HERE


Use the web-based services at to search for caregivers based on the level of care needed, background checks, reviews and location.

  • Senior housing
  • Home care agencies
  • Home care individuals
  • Special needs caregivers
  • Transportation needs’s website also has a comprehensive senior care guide, helpful articles and many other resources.


  • There are several services that you can purchase in addition to your no-cost premium membership, including access to more robust background checks and’s HomePay and nanny tax-filing services.
  • The Senior Care Planning Program can be used for any aging or disabled adult relative including your parents, grandparents, in-laws, spouses, partners, aunts and uncles.
  • You can even use for your own future planning.

Bright Horizons Back-Up Child and Elder Care


To arrange for backup in-home care, call Bright Horizons at the number on the right. The cost is $8 per hour, with a minimum of 4 hours and a maximum of 10 hours per day. The Firm is pleased to subsidize the cost and gives each employee 30 days of adult and/or child care each year.

Bright Horizons has activated critical care through May 31, whereby you can select Critical Care as an option and arrange for care yourself through your own network: a neighbor, friend or babysitter, for instance. Bright Horizons will reimburse you $100 per day for such care.* This program is currently available through May 31.

  • You may also arrange for backup out-of-network care for your child by a caregiver in your network of friends or family.
  • You are responsible for all other costs associated with care beyond the $100 per diem.
  • Each day of out of network care will count toward your yearly allotment of 30 uses.

Register today and complete your care profile so you’re ready to reserve care when you need it. You’ll receive more details when you reserve care.



When your regular child care arrangements fall through, take advantage of these programs, managed through Bright Horizons, which give you access to a national network of child care centers.


As an alternative to dropping off your child at a Bright Horizons’ care center when your regular care arrangements fall through, you’ll now be able to arrange for a caregiver to come to your home. Pre-registration required.

  • Visit the Bright Horizons website (username: MorganStanley; password: Benefits4You). You’ll then be prompted to set up your account.
  • Call (833) 224-7075. Backup care consultants are available 24/7.
  • Or download the Backup Care mobile app. Search “Bright Horizons” or “backup care” in the App Store or Google Play and download the register and reserve care from your mobile device.

* * * * * * * * *



  • When you need backup care, go online or use the mobile app and Bright Horizons will arrange your temporary care based on your particular needs at a local care center in the Bright Horizons network.
  • The cost to you is $20 per day, per child, or a maximum of $35 per day,* per family at Bright Horizon’s centers. The cost for in-home care is $8 per hour, minimum four hours per day.
  • There is an annual limit of 30 days per family total for any back up child or elder care service through Bright Horizon.
  • You can reserve a space up to 30 days in advance.
  • Most of the backup care centers can accommodate children aged from 6 months through 12 years. The age range varies by state, so please check with the care center you intend to use.
  • It’s important to register in advance. That way the program is available to you immediately if you find yourself in need of last-minute backup care.
    • Visit the Bright Horizons website (username: MorganStanley; password: Benefits4You). You’ll then be prompted to set up your account.
    • Call (833) 224-7075. Backup care consultants are available 24/7.
    • Or download the Backup Care mobile app. Search “Bright Horizons” or “backup care” in the App Store or Google Play and download the register and reserve care from your mobile device.
    • Note: Once you opt in to the service and request care, you will receive a notification email confirming your reservation.
*Note: Employees will be charged imputed income at a rate of $75.00 per child, per day; this will be reflected on the last paycheck of the calendar year.


  • You have a new child (congratulations!) and need care while you transition back to a normal work schedule.
  • Your child’s school or child care center is closed for a break, teacher in-service day or inclement weather.
  • Your stay-at-home spouse is called in for jury duty or has an appointment.
  • You’re in-between child care arrangements.
  • Anytime your regular day care provider is temporarily unavailable.


Finding last-minute care for your adult or senior relative doesn’t have to be a burden. With the Firm’s backup care program managed by Bright Horizons, you can arrange for in-home care when your regular caregiver is unavailable. Through the program, you have access to in-home care for adult relatives,* no matter where they live.


  • Your parents have a regular in-home care provider who is out sick or on vacation.
  • Your grandparents live out of state and need care.
  • Your parents live with your sister and your sister needs a break.
  • Your spouse (or other adult family member) is recovering from an illness or injury and needs assistance.


  • The copayment for in-home care is $8 per hour.
  • Employees can use up to 30 in-home adult/elder care days per calendar year (4-hour minimum up to a 10-hour daily maximum). For example, if you register for backup in-home adult care for three recipients in the same location on the same day, that day counts as one of your five annual uses per calendar year.
  • You can also reserve back up in-home adult care up to 30 days in advance.

It’s strongly recommended that you register for the program in advance. That way the program is immediately available if you find yourself in need of last-minute care. Register by calling or visiting the site.

Expert Assistance from

Having trouble finding the right help for your to-do list?


Expert Assistance from offers you personalized, one-on-one help finding and hiring that right person for the job you need.

Our specialists will help you screen local caregivers on and bring top candidates to your attention. The service includes a thorough needs assessment, prescreening and phone interviews with caregivers, a customized candidate presentation, and criminal background and motor vehicle record checks on the candidate of your choice.


Family Care

  • Babysitters
  • Special needs care
  • Tutoring
  • Nannies


  • Housekeepers
  • Errand runners and odd job providers

Your To-Do List

  • Party planners
  • Movers
  • Grocers and errands

Pet Care

  • Sitters and walkers
  • Grooming and boarding
  • Obedience training


This service is available at no cost to you and available Monday to Friday, 9 am to 8 pm, Eastern.

So what are you waiting for? Let us help you make your life easier.

College Coach

College admissions is competitive.
College Coach can provide an advantage.

Morgan Stanley partners with College Coach, the nation’s leading provider of educational consulting services, to help parents and their children navigate the college application process. College Coach experts can assist at every step of the way – from helping you understand the true cost of college and financial aid options to reviewing your child’s college essays and preparing for admissions interviews.

College Coach offers, at no cost, regular free webinars, as well as one-on-one counseling and a virtual learning center, to help families save for, select, apply to and finance college. Programs are geared for parents and their children of all ages, from kindergarten to middle school through high school.

Coaches are former senior admissions and financial aid officers who draw on their experience working for some of the nation’s leading colleges.


  • Personalized college list
  • Comprehensive essay and college application assistance
  • Organizational and timeline plan
  • Interview preparation
  • Recommendation strategies
  • High school academic and extracurricular planning
  • Scholarship search strategy
  • Tuition payment planning
  • Financial aid form explanation
  • Award negotiation approaches

In addition to your standard benefit, which Morgan Stanley provides at no cost to you, employees have access to purchase the College Coach Retail Program, providing your family with unparalleled access to former admissions officers from highly selective schools. With more than 90% of College Coach graduates gaining admission to one of their top-choice schools, one-on-one coaching sessions will ensure your child’s best chance at success.

Mention College Coach and receive a 10% discount on tutoring and test preparation services through Revolution Prep. LEARN MORE

This program is not a Morgan Stanley employee benefit plan. Click here for important information about this Employee Offer.


Discounted Day Care

For today’s working parents, access to high-quality, affordable child care is more than a perk — it’s essential. Discounted day care centers offer programs through their network of schools that are designed to meet every parent’s needs. Morgan Stanley employees receive a 10% discount off tuition at participating schools.

Cultural Care Au Pair

Morgan Stanley employees receive a one-time $500 discount on trusted, flexible, live-in child care with a unique international perspective.