Accolade Health Assistants

2024 Plan Information

Navigating your health and benefits just got easier. Our new Health Assistants will work with you and your family 1-on-1 to answer benefits questions and ensure your health care needs are met.

Accolade Health Assistants will help you and your dependents optimize your Morgan Stanley benefits and navigate the health care system. As your one point of contact for benefits issues, call on them for questions big or small – for instance, when you want to find an-in-network provider, have a billing issue, join the Firm as a new employee, or have a major life event such as illness, a new child, marriage or taking a leave of absence.


What’s New

Expert, individualized assistance from your own care team
Receive ongoing support from the same Health Assistant who will get to know you and your family and work with you throughout your health journey until the matter is resolved.

Clinical support
Your care team will also include an Accolade nurse who can explain symptoms and treatment options and help you work through a health issue by connecting you with clinical programs specific to your health conditions. Health Assistants are also supported by doctors, pharmacists and claims specialists who work together to help across all your needs.

Ease of contact
Use the Accolade member portal or mobile app to message with your care team, search for care or access benefits information. You may also call your Health Assistant directly.

Health Assistants Can Help You…

  • Determine the benefits plans that are right for you during Annual Enrollment – or following a life event (birth, marriage, etc.)
  • Understand a health condition and treatment options
  • Understand your care options: primary doctor, urgent care, emergency room, etc.
  • Resolve billing and claims issues
  • Find quality in-network doctors, specialists and health care facilities, and help you schedule and prepare for appointments
  • Confirm which procedures are covered under your health plan and require preauthorization
  • Make sense of confusing medical bills, estimate out-of-pocket costs and help you save money on medications
  • Use Firm resources beyond health care, such as family support programs for your children, parents or pets

Note: You will continue to call HR Services at 877-MSHR-411 (674-7411) for help with these items:

  • 401k, pension and retirement
  • Enrolling in or changing your benefits
  • Benefits eligibility issues
  • Dependent verification and beneficiaries
  • Payroll
  • HR policies
  • Other HR questions