What could cause a delay in prescription processing?

Your prescription may be delayed if:

  • Your doctor has not responded to OptumRx or Cigna Home Delivery Pharmacy for a prescription.
  • There is a manufacturer back order for the drug.
  • Your medication requires prior authorization and your doctor has not completed the needed paperwork.
  • A valid credit card is not on file with OptumRx or Cigna Home Delivery Pharmacy to pay for the cost of your medication.

OptumRx or Cigna Home Delivery Pharmacy will notify you of any delays. If you have multiple medications, your prescriptions may ship in separate packages, if necessary.

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