Coming in 2018, we’re introducing a new dedicated concierge advocacy team to offer more individual attention and guidance for you and your family. One advocate can be your single point of contact, providing a more holistic and personalized experience.
Who do they advocate for? You and your family. Your advocate will be an expert in Morgan Stanley’s health and insurance offerings and employee perks, as well as programs like Medicare and Medicaid, and will be able to assist with issues or questions you may have. You can make appointments with them, and they can even process your elections choices for you. They’re here to help you take advantage of all the benefits and resources that can benefit you the most.
Here are some of the things your advocate can do for you:
- Research health care providers and set up appointments
- Promote and educate you on all the Firm’s programs and offerings to ensure you are connected to the ones that best fit your needs
- Review claim and billing issues, audit claims if needed, explain EOBs, and even contact carriers and physicians to dispute any claims on your behalf
- Reach out to you at different stages in your life, to make sure you are aware of and understand resources available to you, such as when you’re newly hired, expanding your family, taking a leave of absence, transferring locations and more
Look for more information in early 2018.